Conditions of purchase

Last modification: 16/05/25

1. Website and application owner

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), it is informed that the ownership of the experience sales platform belongs to Bàsquet Manresa, S.A.D. (hereinafter, "Bàsquet Manresa" or the "Club"), with registered office at Carretera de Manresa a Sant Joan, S/N 08241 Manresa (Barcelona), and Tax ID A60104932.

For inquiries, suggestions, or complaints, the BUYER may contact:

Phone: (+34) 93 872 15 03 Address: Carretera de Manresa a Sant Joan, S/N 08241 Manresa (Barcelona) Email: [email protected]

2. General terms of use of the platform

  1. These conditions (the "Conditions") govern the contracting and purchase of the Pre-match Bàsquet Manresa experience and associated services.
  2. Access to and use of the platform imply full acceptance of these Conditions.
  3. From the confirmation of the order by email, the user becomes the "BUYER" and is contractually bound to the Club, acting as the seller.
  4. The BUYER declares having full capacity to contract. If a minor, supervision and authorization from their legal representative are required.

3. Specific conditions of the Pre-match experience

  • Access through the VIP door: avoid queues and enter through the exclusive guest entrance. (Does not include entry to the match.)
  • VIP wristband and welcome drink: upon arrival, you will receive an identification wristband and a welcome drink.
  • Guided tour of the Nou Congost Pavilion: discover the lobby and the Club’s museum.
  • Photo with the team on court: take your photo with the BÀXI Manresa team (subject to availability).

  • Does not include entry to the match. The experience is complementary and does not grant access to the match.

4. Availability and modifications

The experience depends on the Club’s match schedule and availability. The Club may change dates, times, or content; the BUYER will be notified in advance.

5. Changes and cancellations

Once the reservation is confirmed, no changes or refunds are allowed except for causes attributable to the Club.

6. Collection and access

The reservation confirmation and identification document must be presented. If a third party collects the wristband, a signed authorization and photocopies of IDs are required.

7. Security elements

Any damaged, forged, or unofficial wristband may be denied access. The BUYER assumes custody until the day of the experience.

8. Information about the purchased experience

All necessary information (meeting point, date, and time) is included in the product description and confirmation email you will receive. Be punctual, as the departure is scheduled and cannot be delayed.

9. Cancellation policy

In compliance with European regulations (Directive 2011/83/EU) and Law 3/2014, recreational activities scheduled for a specific date and time are excluded from the right of withdrawal; therefore, no refunds will be accepted once the experience is contracted.

10. Additional disclaimer

Bàsquet Manresa will not be responsible for delays or errors by the BUYER in reaching the meeting point, nor for loss of transportation means (flights, trains, buses). It also does not respond for personal or material damages during the route, which are the responsibility of each participant.

11. Code of conduct

A) The Club reserves the right to admission and immediate expulsion for any behavior contrary to these conditions or staff instructions. B) Smoking and consuming food or drinks outside designated areas are prohibited. C) Any attempt of fraud, theft, or damage to Club property is strictly prohibited; such actions may involve authorities and legal claims. D) BUYERS using reduced rates must present the corresponding proof upon entry; otherwise, they may lose the right of admission without refund. E) Respect for facilities and exhibits is mandatory; do not touch objects or restrict spaces without authorization. F) Use of materials or images from the experience for commercial, advertising, or promotional purposes is prohibited without written consent from Bàsquet Manresa. G) Any violent, uncivil behavior or that endangers the physical integrity of people or facilities will be sanctioned and may result in expulsion and legal actions.

16. Image rights

By booking the experience, the BUYER authorizes Bàsquet Manresa and its collaborators to capture and use their image during the experience for non-profit promotional purposes.

17. Data protection

Personal data will be processed to manage the reservation and comply with tax obligations. For more information, please see the Privacy Policy at www.basquetmanresa.com.

18. Modifications of the conditions

Bàsquet Manresa may modify these Conditions at any time for technical, regulatory, or strategic reasons. It is recommended to check them periodically.

19. Applicable law and jurisdiction

This contract is governed by Catalan and Spanish law. For dispute resolution, both parties submit to the courts of Manresa.